“Personal Information” is information that is personally identifiable like names, addresses, e-mail addresses, or phone numbers, as well as other non-public information that is associated with the foregoing.
“Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.
YOUR PERSONAL INFORMATION MAY BE PROCESSED IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY AND BY USING THE SERVICES OR SUBMITTING PERSONAL INFORMATION THROUGH THE SERVICES, YOU ARE EXPRESSLY CONSENTING TO SUCH PROCESSING.
PERSONAL INFORMATION WE COLLECT
We collect the following Personal Information that you submit to us voluntarily:
- When you contact us to learn more about the Services, we will collect your name and your e-mail address.
- When you contact us by sending us an e-mail, we will collect any information that is contained in (and/or attached to) your e-mail.
- EARTHGRIN will not collect Sensitive Information from individuals except with express consent and only where it is necessary for EARTHGRIN to collect information for a specific function or activity. We will not use sensitive material for Direct Marketing.
- Sensitive information means (racial or ethnic origin, membership of a political association, religious or philosophical beliefs or affiliations, membership of a trade union a professional or trade association, sexual preferences or practices, or criminal record that is also personal information, health information about an Individual).
- We will destroy or de-identify Personal Information after a maximum of 7 years, unless the law requires otherwise.
PERSONAL INFORMATION COLLECTED VIA TECHNOLOGY
As you use the Services, certain information may also be collected passively, including your Internet protocol (IP) address and the browser that you use to visit the Site. EARTHGRIN also stores a small text file called a “Cookie” on your computer to store your login information (if any) and your personal preferences for the Services. EARTHGRIN may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). While you will still be able to use the Services if you disable Cookies in your browser, certain parts of the Services may not function as effectively.
Since the foregoing information may be collected when you are signed into the Services, this information may be associated by us with Personal Information that we have collected from you.
PERSONAL INFORMATION FROM OTHER SOURCES
We may receive Personal Information about you from outside the Site, such as telephone, fax, mail, or from third parties that provide services for us that are related to the Services. We may add this information to the information we have already collected from you via the Services.
USE OF INFORMATION WE COLLECT
In general, information (including Personal Information) you submit to us, or to third parties that support us in collecting information, is used by us to provide you and others with the Services, to respond to requests that you make, to improve our Services and to better tailor the features, performance and support of the Services.
We may also use your Personal Information to provide you with notifications related to your use of the Services, such as electronic newsletters or promotional e-mails, new Product samples, and Product surveys, should you request to receive such communications from us. EARTHGRIN also collects and uses personal information for secondary purposes, including the provision of products and services, accounting purposes, business planning and product development.
We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may also create Anonymous Information on how you use the Services. We may use this Anonymous Information for internal purposes, such as analyzing usage patterns so that we may enhance the Services, and we also reserve the right to use and disclose any Anonymous Information at our discretion.
DISCLOSURE OF PERSONAL INFORMATION
We may provide your Personal Information to third party service providers and suppliers who work on behalf of or with us to provide you with some of the services and features of the Services and to help us communicate with our users (including in connection with payments). However, these service providers and suppliers do not have any independent right to use this information except to help us provide the Services.
CHOICES REGARDING PERSONAL INFORMATION
We will include unsubscribe instructions in each newsletter or promotional communication you receive from us.
When we delete information that we have collected from or about you, it will be deleted from our active databases but may remain in our archives. Customers may contact EARTHGRIN to access, view or change any Personal Information collected by us or have any concerns in relation to Personal Information. Individuals wishing to lodge request to access and/or correct their Personal Information should do so by contacting EARTHGRIN per the contact us link on this page. EARTHGRIN will not charge a fee for accessing or amending this information. EARTHGRIN will allow Customer to transact in an anonymous manner where practical and reasonable.
LINKS TO OTHER WEB SITES
PRIVACY OF MINORS
We do not intentionally collect or maintain information from persons under the age of 13.
SECURITY AND CONFIDENTIALITY
EARTHGRIN has put in place commercially reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no company, including EARTHGRIN, can fully eliminate security risks associated with Personal Information.